Refund Policy

How unused-label voids and refunds work.

Requires legal review

This is placeholder text, not legal advice, and not a final policy.

Draft status

PLACEHOLDER — This document is a draft outline and has NOT been reviewed by a lawyer. It must be reviewed and completed by qualified counsel before launch. Publishing it does not make the service legally compliant.

Voiding unused labels

Eligible unused labels can be voided from the shipment page. Refunds are subject to carrier approval and are not immediate; carriers can take several weeks to approve or reject a refund.
Refund statuses: requested, pending, approved, rejected.